Frequently Asked Questions
Q: How often are packages shipped?
A: We usually ship packages the next business day, including many Saturdays, however, be aware of any holidays when the USPS is not open. If there is a delay in shipping for any reason, it will be stated at the top of the website and sent out via email if you are subscribed to our mailing list.
A: We usually ship packages the next business day, including many Saturdays, however, be aware of any holidays when the USPS is not open. If there is a delay in shipping for any reason, it will be stated at the top of the website and sent out via email if you are subscribed to our mailing list.
Q: Are tracking numbers provided?
A: Yes, tracking numbers are automatically provided once postage is purchased. You should receive an email from once your package is shipped with a link to track your package.
A: Yes, tracking numbers are automatically provided once postage is purchased. You should receive an email from once your package is shipped with a link to track your package.
Q: I want to send a journal to a friend as a gift. Do you offer gift wrapping?
A: Yes, all you have to do is ask! After purchase, contact us personally and request gift wrapping. We will even send a card with a personal message from you to your loved one if you wish.
A: Yes, all you have to do is ask! After purchase, contact us personally and request gift wrapping. We will even send a card with a personal message from you to your loved one if you wish.
Q: Can I select a cheaper shipping service? Why is shipping so expensive?
A: The USPS has the cheapest shipping rates available within the United States for small parcels, therefore, we only ship via USPS. The USPS will not allow anything weighing over 14oz to be shipped First Class anymore, so the next cheapest option is USPS Priority Mail. However, the USPS does have Media Mail, which is for any type of media including books. This takes a few days longer, but may be a few dollars less in cost. You can request Media Mail shipping if you'd like.
The USPS also raises postage rates during the holidays which may be reflected in our shipping costs.
If you are outside the US...
Please read our Shipping Info page for more information.
A: The USPS has the cheapest shipping rates available within the United States for small parcels, therefore, we only ship via USPS. The USPS will not allow anything weighing over 14oz to be shipped First Class anymore, so the next cheapest option is USPS Priority Mail. However, the USPS does have Media Mail, which is for any type of media including books. This takes a few days longer, but may be a few dollars less in cost. You can request Media Mail shipping if you'd like.
The USPS also raises postage rates during the holidays which may be reflected in our shipping costs.
If you are outside the US...
Please read our Shipping Info page for more information.
Q: Do you take custom orders?
A: Not at this time.
A: Not at this time.
Q: Are journals refillable?
A: Only disk and ring-bound bound planners are refillable.
A: Only disk and ring-bound bound planners are refillable.
Don't see your answer here? Contact us!